Customer Support Rep |
| MakeMusic, Inc. is seeking a full-time customer support representative. Qualified applicants must have strong experience with Finale music notation software, be highly proficient with computers and have excellent customer service skills. Experience with SmartMusic a plus. |
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Operations Engineer |
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The Operations Engineer is a key member of the
Business Systems team supporting data management, reporting, and problem
resolution. They are responsible for the
overall implementation, monitoring, support, maintenance, and testing of
Business Systems applications, and telecommunications systems.
Qualified applications must have a technical
degree and/or equivalent experience, 2 years of back-office systems, superior
problem solving skill and excellent communication, customer service and
troubleshooting skills.
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Executive Assistant |
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We have full-time opportunity for an Executive Assistant to
provide a high level of administrative and organizational support to the CEO
and senior leadership team. The ideal
candidate will be professional and possess advanced administrative skills with
the ability to multi-task, prioritize, and work independently with a variety of
people and projects. This individual must
be able to maintain the highest level of confidentiality, adapt to last minute
request and changes effectively, and thrive in a fast paced team oriented
environment. Other qualifications include:
a minimum of 5 years experience as an executive assistant, Associates degree;
expert Microsoft Office skills such as Outlook, Word, PowerPoint, and Excel.
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Web Developer |
We are currently seeking a Web Developer for full cycle design and development of front-end and back-end development of our corporate web applications, including e-commerce. The Web Developer will build moderately complex web pages/web sites using current internet, scripting languages and web authoring tools.
Qualifications for this position include a bachelors degree in Computer Science, or related field, and 4 years experience. Knowledge in ASP.Net, C#, SQL Server, Web Services and LINQ, JavaScript, jQuery, WCF, and ASP.NET MVC. Experience with mobile application development (Java, Objective C) C++ and Entity Framework as well as general music knowledge a plus. |
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Scrum Master |
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The Scrum Master is responsible for ensuring
the Scrum process is adhered to in the development of the company’s software
solutions. This is accomplished through
the support of the product development process, product owner and product
team. Duties include: Communicating with
management, developers, product managers and support specialists on product
issues; Organizing and facilitating
project planning, daily stand-up meetings, reviews, retrospectives, sprint and
release planning, demos and other Scrum-related meetings; Ensuring the development teams are practicing
the core agile principles of collaboration, prioritization, team
accountability, and visibility; Assisting the product owner and supporting the
product team as needed.
Qualified
applications must have a Bachelors degree or combination of relevant education
and experience. Must be a Certified
Scrum Master with 5+ years project management and 1+ years of Scrum Master
experience. A thorough understanding of agile
software development methodologies, values, and procedures is also required.
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Financial Analyst |
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The
Financial Analyst is responsible for the preparation and design of financial
and statistical reports as well as short and long-term financial and operational
business modeling and planning. The
Financial Analyst will provide insights on business performance and identify
key risks and opportunities to the plans.
The ideal
candidate will have a degree in Accounting or Finance, CPA preferred but not
required. A minimum of 4+ years of
Public or Corporate accounting experience and financial planning and analysis.
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Software Engineer - Windows |
Full-time opening for a software engineer that can find creative solutions to a wide range of complex problems. Engineers are responsible for performing analysis, design, programming, and modifications of computer programs for really cool world class music software solutions.
Qualified applicants must have the following experience: Degree in Computer Science; 3+ years in programming; fluent in C/C++; experience with modern Windows technologies (WPF, 64-bit, C#, .NET, etc.); GUI development experience on large-scale commercial products, willingness to work in a cross platform development environment (Windows and Macintosh). A music background with experience using or developing music software is highly desirable. |
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eMarketing Manager |
Develops and implements best-in-class strategic interactive web experiences, which includes: multi-platform web presence, email promotions, SEO/SEM, social media, gamification, and e-commerce initiatives. Tracks and measures results for tactical plans. Drives customer engagement, advocacy, and ultimately sales by conceiving and executing interactive marketing programs to generate engagement, sales leads and business results. Analyzes and tracks results.
Qualified applicants must have a bachelor’s degree in Marketing, Communications, Advertising or Public Relations. Minimum of 5-7 years interactive marketing experience, preferably in large, global organizations, including the development and management of websites. 5+ years working with online analytical tools to monitor, analyze, and report on ROI. Additional skills include: a proven track record of driving successful online marketing campaigns, and developing and executing web marketing strategies. Collaborative and results-oriented, with a commitment to meeting business goals. A passion for online marketing with a demonstrated ability to deliver excellent end-user experiences and have a true addiction to online customer engagement, reading the blogs and keeping up with all the new trends. Knowledge of pay per click and SEO factors including: keyword search, bidding as copy testing, link building, tag optimization, link strategies, and indexation; track record of growing traffic to a website and engaging in a value-differentiated experience; strong interpersonal communication skills and the ability to work independently and as part of a dynamic team. Excellent writing skills and strong graphic design insights. Ability to manage and measure complex programs, juggle competing priorities, and deliver on-time, measurable, high-quality results. |
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Portfolio Manager |
Product management brings process and business savvy to the creation and delivery of products. The Portfolio Manager’s responsibilities will include helping to define the product vision and roadmap for the core customer experience in our offerings and other new solutions while working with world-class engineers and members of cross-functional teams to execute on that vision. As part of their job they will come up with creative ideas, clearly articulate use cases that will be solved with those ideas, and deliver compelling business analysis that supports these ideas and results in product launches for our rapid innovation environment.
Qualified applicants must have; certification in the Pragmatic Marketing and/or Product Management; 5+ years experience with successful online consumer product launches within fast-paced, agile environments; demonstrated experience with search products and platforms for consumer-facing applications; passionate advocate for great product and user experiences that delight consumers and educators; proven ability to lead cross-functional teams to achieve desired outcomes; prior experience with managing entire product development lifecycle from conception to launch and iteration; strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making; familiarity with testing methodologies and techniques for heavily-trafficked consumer websites; proven ability to manage multiple projects simultaneously and meet aggressive deadlines; strong collaboration, communication, and interpersonal skills; confidence to interact with team members across all departments and levels of the organization. Knowledgeable of the education market and/or hold a degree in music. |
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Vice President of Sales & Business Development |
The vice president of sales and business development reports to the CEO and is a member of the company’s leadership team. They are responsible for the direction and management of all channel and direct sales and business development operations worldwide for all solution offerings in addition to managing all customer accounts to maximize retention and renewal The VP Sales and Business Development will drive the company’s achievement of its customer acquisition and revenue goals.
Qualified candidates will have a minimum of 10 years leadership experience selling consumer software into the education market through multiple channels including distributors and resellers, both retail and online. A bachelor’s degree in Marketing, Business, or Communications and basic knowledge of music and musical terms is also required. |
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Web Architect |
The Web Architect acts as a technical leader to provide oversight and direction for the infrastructure of the company’s web application and website products. Responsible for full life cycle design and development of customer facing web applications. Translates business requirements into technical requirements and provides the architectural framework for the web development team. Defines and owns the vision for the technical architecture for the website. Collaborates with team to establish: coding practices, standards and guidelines for the team; project structure and oversight to ensure use of chosen methodology; consistency of development processes and such as source code control, build process, continuous integration, automated testing, and other development tools.
Qualified applications must have a degree in Computer Science or similar degree, 8+ years experience development customer facing-destination web applications. Extensive experience in creating web architectures that scale and are also very familiar with scaling techniques in each layer of the stack. Experience with C#, Javascript, CSS, ASP.net MVC Framework, AJAX , SQL Server and Azure. Knowledge of agile development concepts, practices and procedures. Basic understand of music notation and music education a plus.
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