SmartMusic Finale Garritan MusicXML

Career Opportunities

Customer Success Representative

Boulder

MakeMusic is looking for you to join the team as Customer Success Representative delivering exceptional customer experience to help create successful educators, students, and musicians through utilizing MakeMusic's line of products. This position will be responsible for answering questions, resolving product registration and account-related issues for the MakeMusic product line. This is a salaried position working 40 hours per week that is full-time and permanent.

As Customer Success Rep, you'll have the opportunity to:

  • Troubleshoot and resolve software issues via telephone and e-mail
  • Gain an understanding of how our customers utilize our products in order to offer additional guidance and suggestions for more effective use and implementation of our software
  • Suggest the use of additional MakeMusic products when applicable                    

To be successful in this position, you possess:

  • Minimum of 1-year experience using SmartMusic and/or Finale
  • Demonstrated effectiveness in verbal and written technical communication
  • Strong customer service and problem-solving skills
  • Proven positive ‘can do’ ‘will do’ attitude
  • Ability to maintain a calm demeanor during escalated situations
  • Ability to be flexible with changes in inbound contact volume, both seasonally and day-to-day, while also balancing additional duties and tasks
  • Strong ability to multi-task under minimal supervision
  • Technical proficiency with PC and Mac platforms

Ideally, you also possess:

  • Bachelor’s degree in Music or Music Education is desired
  • Passion for music and demonstrated use of additional music software/DAWs etc.
  • Previous customer-facing service experience in-person, via telephone, or via email/online communication
  • Availability to work some nights until 7 PM

Benefits and Perks:

  • 100% company paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • $1,200/year fitness reimbursement to purchase any items related to healthy living
  • 3 weeks of PTO for all new hires; increase in PTO at various years of service
  • 4 week paid sabbatical for all employees after 7 years of employment
  • Stocked kitchen with snacks and drinks
  • Dog-friendly office
  • Music Studio for all to practice, jam, and record
  • On-site workout area access: treadmill, bike trainers, rowers, and full weightlifting gym with CrossFit equipment, with changing rooms and showers and towel service
  • Corporate discounts on gym memberships and top-brand gear
  • Beautiful North East Boulder, CO location
  • Flexible work schedule in a culture of trust

MakeMusic is an industry leader in interactive music learning, notation software, and virtual instrument technology. MakeMusic joined the company's TrainingPeaks and TrainHeroic under the umbrella company Peaksware in beautiful Boulder, Colorado which has been recognized as one of Outside Magazine's "Best Places to Work" six times and was voted #15 of 100 on Built in Colorado's "Best Places to Work" list! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development. 

SmartMusic is award-winning interactive music software that provides a deliberate practice environment for students in band, orchestra, and choir. With a subscription to SmartMusic, students have unlimited access to the world’s largest accompaniment library for all ages and skill levels, which includes thousands of pieces of music.

Most of the employees at MakeMusic are musicians and are passionate about both the work they do and the products they produce!

Apply Now

Senior Software Engineer-MM

Boulder

         Come be a part of the team transforming music technology!

Join our open and collaborative environment as a Senior Software Engineer using lean agile software development processes and methodologies. MakeMusic is an industry leader in interactive music learning, notation software, and virtual instrument technology. Our engineers share a passion for development, learning, self-improvement and technology.

Core Functions:

  • Drive technology and solutions that tackle hard customer-facing and internal operational problems.
  • Help architect and implement performant micro-services that scale.
  • Build in automation and operations, starting with CI/CD to production monitoring and usage.
  • Own the software the team develops end-to-end, from inception to the customer in production.
  • Stay up to date with the latest technologies and patterns for building scalable services in a small self-directed cross functional team.
  • Contribute and drive improvements in technology and process to help your team ship software.
  • Develop with and promote best practices.
  • Collaborate with technical leaders and business stakeholders to effectively develop an ongoing technology strategy and execute on that strategy.
  • Perform other duties as assigned.

Required Qualifications:

  • Self-motivated with a strong passion to learn and grow your craft in software engineering
  • Bachelor's degree in CS or Engineering OR comparable work experience AND coursework/education
  • 5+ years of experience shipping modern web applications and APIs to scale
  • Experience shipping software to production in multiple languages, utilizing varied toolsets
  • Experience using CI/CD principles and solutions including testing
  • Experience and deep understanding of OO and SOLID principles, refactoring, design patterns
  • Experience mentoring developers with various experience levels
  • Excellent communication skills
  • Excellent troubleshooting skills

Desired Qualifications:

  • Experience with the following technologies: C#, .NET Core, ASP.NET
  • Experience with single page application frameworks
  • Experience with Python and Pytest
  • Experience with AWS and AWS services
  • Experience building production systems on top of container orchestration solutions

Benefits and Perks:

  • 100% company paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • $1,200/year fitness reimbursement to purchase any items related to healthy living
  • 3 weeks of PTO for all new hires. Increases in PTO at various years of service
  • 4 week paid sabbatical for all employees after 7 years of employment
  • Stocked kitchen with snacks and drinks
  • Dog friendly office
  • Music Studio for all to practice, jam, and record
  • On-site workout area access: treadmill, bike trainers, rowers, and full weight lifting gym with CrossFit equipment, with changing rooms and showers and towel service
  • Corporate discounts on gym memberships and top-brand gear
  • Beautiful North East Boulder, CO location
  • Flexible work schedule in a culture of trust with option of working remotely 1-2 days/weeks

 

Our Story

MakeMusic joined companies TrainingPeaks and TrainHeroic under umbrella company Peaksware located in beautiful Boulder, Colorado. Peaksware has been recognized as one of Outside Magazine's "Best Places to Work" six years in a row. Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.

 

Apply Now

No Current Openings that Match Your Skill Set? Submit General Application.

Boulder

Do you want to work at MakeMusic? Don't see a current opening that matches your skill set? Apply to this post to get your résumé into our database.  When we have future openings we will review these résumés for a skill match - so **WOW** us with your Cover Letter on how you will be a great fit for our company!

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If you are interested in playing a role in the future of music technology then you have come to the right place. At MakeMusic we all share a passion for creating the next best thing in the world of music and we are always searching for great talent. MakeMusic is an industry leader in interactive music learning, notation software and virtual instrument technology.

Our Story:

MakeMusic joined the company's TrainingPeaks and TrainHeroic under the umbrella company Peaksware in beautiful Boulder, Colorado which has been recognized five times as one of Outside Magazine's "Best Places to Work". Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.

MakeMusic began with Finale, which continues to revolutionize the world of music notation. Finale is the world-wide industry standard in music notation software. Anywhere music appears on the printed page, Finale likely created those pages. We developed SmartMusic to extend our reach as educators to home practice and to provide every student with immediate feedback. Garritan virtual instruments allow our computers to more closely match the sounds in our limitless imaginations, and the MusicXML file format came from our belief that music was meant to be shared – with everyone.

Benefits and Perks include:

  • 100% company paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • $1,200/year fitness reimbursement to purchase any items related to being fit and active
  • 3 weeks of PTO for all new hires. Increases in PTO at various years of service
  • 4 week paid sabbatical for all employees after 7 years of employment
  • Company paid cell phone and plan (data, text and minutes)
  • Stocked kitchen with snacks and drinks
  • On-site workout area access: treadmill, bike trainers, rowers, and full weight lifting gym with CrossFit equipment, with changing rooms and showers and towel service
  • Unlimited access to Lynda.com learning platform
  • Flexible work schedule in a culture of trust

Most of the employees at MakeMusic are musicians and are passionate about both the work they do and the products they produce. If this resonates, we want to hear from you!

Apply Now