Contact MakeMusic - Sales and Notation Software Technical Support

Phone support will be closing early at 2:00 PM, Mountain Standard Time on Thursday, December 23rd.

Phone support will remain closed for the holidays through Monday, January 3rd, and will reopen Tuesday, January 4th.

During that time, our Support Team will continue to respond to online support tickets via email and will be able to schedule phone or Zoom appointments as needed.

To submit Finale/Garritan online support requests, visit www.finalemusic.com/support. For SmartMusic, visit www.smartmusic.com/support.

We’d love to hear from you!

Please contact us with any questions or comments you may have. We’re happy to respond to any inquiries about MakeMusic and our entire family of products.

SmartMusic

Sales and Support

Phone Support: 866-240-4041
Outside the USA: 952-937-9611

Browse Support or Ask a Question online.

Hours:
Monday – Thursday: 7:30 AM–6:00 PM MDT
Friday: 7:30 AM–5:00 PM MDT

SmartMusic Sales Resources

To generate a quote, upload a tax exemption form and/or a PO, please visit: quotes.smartmusic.com/.
You can track the progress of your order by visiting quotes.smartmusic.com/find. Have your reference code handy!
You can pay for an existing academic quote or invoice via credit card at www.smartmusic.com/payment.
For a breakdown of pricing, please visit: www.smartmusic.com/pricing.
If you need help deciding on the right SmartMusic subscription for you or your organization, click here.
Our W9 form can be downloaded here.
A sole source letter is available for download here.

Finale Notation Software

Sales

Site Licenses (Multi-User Licenses for Academic Institutions) — Email our Sales Team at [email protected]

Single User Licenses — Purchase via credit card on our online store. Questions? Submit a support request to our Customer Support team.

Technical Support

Browse our Knowledge Base or submit a support request to our Customer Success team.

MakeMusic offers technical support for current versions of its Finale notation programs.

Tutorial Support

If you have questions about how to accomplish specific tasks in a Finale notation program, please visit our Learning Center for access to our online tutorial resources or post your questions to our Community Forums.

International Sales

Find a local distributor here.

Garritan

Sales and Support

Browse our Knowledge Base or submit a support request to our Customer Success team.

MakeMusic offers technical support for current versions of its Garritan sample libraries.

Tutorial Support

If you have questions about how to accomplish specific tasks using your Garritan sample library, please visit our Learning Center for access to our online tutorial resources or post your questions to our Community Forums.

International Customers

Find a local distributor here.

MusicXML

W3C Music Notation Community Group

The W3C Music Notation Community Group maintains the MusicXML format. If you are a MusicXML software developer, this is a great place to ask questions, make suggestions, and share experiences.

Online Tutorial and Documentation

Our online Tutorial will help you get started with MusicXML.

Careers

We provide excellent benefits, competitive salary and a casual, creative working environment. If you are interested in contributing to the continued success of MakeMusic, visit our careers page to find a fit for you.

Manage Your Personal Data

MakeMusic considers safeguarding personal privacy a top priority.View what data we collect and how its used:

Privacy Policy
Terms of Use

We take reasonable steps to ensure that the Personal Information we collect is accurate, complete, and current. You may request access and updates to your Personal Information, and you may request that your Personal Information be deleted. MakeMusic responds promptly to all requests in accordance with applicable law.

For your protection, we may only implement requests with respect to the Personal Information associated with the email address you use to make the request, and we may need to verify your identity first. We may decline requests that jeopardize the privacy of others or require any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may retain certain Personal Information for record-keeping; e.g. data relating to your purchases for accounting purposes.

To request access, correction or deletion, send an email to [email protected].

If you have any MakeMusic products registered to your account, data deletion will terminate their licenses. Account deletion removes the ability to authorize Finale and Garritan products for use on computers and revokes eligibility for discounted upgrade pricing on future versions. For SmartMusic products, account deletion results in the immediate cancellation of any current subscriptions.